Privacy Policy

This Privacy Policy explains how Memo Casino collects, uses, and protects your personal information. We believe in keeping things straightforward: you deserve to know exactly what data we gather, why we need it, and how we keep it secure. If we make material changes, we’ll notify you before they take effect.

What Information We Collect

When you register an account, we collect your name, email address, date of birth, and contact details. Verification requires a government issued ID and proof of address. We also gather banking information to process deposits and withdrawals securely. During gameplay, we track how you interact with our platform, including betting patterns, game preferences, and device information like IP address and browser type.

Why We Need Your Data

Your information allows us to provide gaming services and process transactions. We’re legally required to verify your identity and source of funds under anti money laundering regulations. We use your data to personalise your experience: your playing history helps us recommend games you might enjoy. Security monitoring detects suspicious activity and potential fraud to protect you and other players.

Account Verification Process

Before processing withdrawals, we verify every account through our Know Your Client procedures. You’ll need to submit documents in Latin or Cyrillic alphabet. If that’s not possible, we may request video verification. All deposited funds must be wagered at least once before withdrawal, which is standard anti money laundering practice. We may also call the phone number registered to your account as part of verification.

How We Share Your Information

We don’t sell your data to third parties for marketing. However, regulatory bodies can request your details and we’re legally obligated to comply. Payment processors need your banking information to handle transactions. Fraud prevention services receive relevant data to verify your identity. If we merge with another company or sell the business, customer data would transfer as part of that deal, and we’d notify you beforehand.

Data Retention Periods

We keep your information as long as your account remains active. After you stop using our services, we retain data for several years to meet legal requirements. Anti money laundering laws mandate minimum retention periods. We also need records to defend potential legal claims and comply with licensing regulations. Once the retention period expires, we delete your data securely.

Your Privacy Rights

You control your personal information. Request a copy of the data we hold about you at any time: these requests are free. If information is incorrect, we’ll update it promptly. You can object to certain types of processing, like marketing communications. The right to be forgotten lets you request deletion of your data in specific situations, though we can’t erase information we’re legally required to keep.

Security Measures We Use

We encrypt all payment transactions and work exclusively with certified payment providers. Third party security experts test our systems multiple times yearly. An Intrusion Detection System monitors network traffic around the clock for threats. Our fraud department uses advanced tools to spot suspicious activity. Any account flagged for unusual behaviour gets investigated immediately. Contact us straight away at [email protected] if you notice unexpected transactions or balance changes.

Your Obligations

You must provide accurate and complete information when registering. False or incomplete data breaches our terms and may result in account suspension without notice. Update your details promptly when they change: outdated contact information can delay withdrawals or prevent us from reaching you about important account matters. Failure to maintain accurate information violates data protection requirements and our operational policies.

Filing Complaints

If you’re unhappy with how we’ve handled your personal data, contact our Data Protection Officer at [email protected]. We’ll investigate the matter thoroughly and respond within a reasonable timeframe. If you’re not satisfied with our response, you can complain to your national data protection regulator. We take all privacy concerns seriously and work to resolve issues promptly.

Policy Updates

We update this policy when regulations change or we modify our data practices. Significant changes require your explicit acceptance before you can continue using our services. Check back periodically to stay informed. Continued use of our platform after updates constitutes acceptance of the revised policy, unless the changes require separate consent under applicable law.